Frequently Asked Questions

Orders are typically processed within 1–3 business days. Once your order is on its way, we'll send tracking information to the email address provided at checkout.

Most orders arrive within approximately 5–12 business days after processing. Delivery times are estimates and may vary depending on destination, product availability, carrier conditions, holidays, and other logistical factors.

Not always. Some Common Goods items ship from different locations within our fulfillment network.

To get your order to you as quickly as possible, items may be shipped separately. You may receive multiple packages, tracking numbers, or delivery dates.

There is no additional shipping charge simply because we divide an order into multiple shipments.

We use a network of fulfillment locations selected according to the item, available inventory, and delivery destination. Some products may ship internationally.

We'll send tracking information by email once your order ships.

If your order is arriving in multiple packages, you may receive separate tracking information for each shipment. Tracking can take up to 48 hours to update after your shipping confirmation.

Occasional carrier, customs, weather, holiday, and logistical delays can happen.

If your tracking hasn't updated for an extended period or your order hasn't arrived within the expected timeframe, please contact us and we'll look into it.

Eligible products may be returned within 30 days of delivery.

Items should be unused, undamaged, and, where reasonably possible, in their original packaging.

Please contact us before returning an item so we can provide the correct return instructions.

Do not send a return to the address printed on the original package unless we specifically instruct you to do so. Return locations may vary by item.

For standard change-of-mind returns, customers are generally responsible for return shipping.

If you receive an incorrect, damaged, or defective product, contact us first and we'll help make it right.

Most unused products are eligible for return within the return window.

Certain opened or used food-contact, personal-care, hygiene-sensitive, personalized, final-sale, or specifically marked non-returnable products may not qualify for change-of-mind returns.

This does not affect applicable rights concerning damaged, defective, incorrect, or misdescribed products.

Once an eligible return has been received and approved, your refund will be issued to your original payment method.

Your bank or payment provider may require additional time to process the refund.

Contact us as soon as possible.

Orders can begin processing shortly after they're placed, so we can't guarantee changes or cancellations once fulfillment has begun.

If we're unable to cancel an eligible order, you may request a return after delivery.

Inventory can move quickly. In the rare event that an item becomes unavailable after you've ordered it, we'll contact you and refund the affected item if we're unable to fulfill it.

We won't substitute a materially different product without your approval.

Contact us immediately.

We'll do our best to update your shipping information before processing begins, but changes cannot be guaranteed once an order is underway.

Please contact us promptly with your order number and clear photos of the item and packaging.

We'll review the issue and work with you on an appropriate resolution, which may include a replacement or refund.

Check around the delivery location, with household members, neighbors, building staff, and any safe locations where the carrier may have left the package.

If you still can't locate it, contact us and we'll help investigate.

If tracking hasn't updated for an extended period or your package appears to have been lost in transit, contact us. We'll investigate with the appropriate delivery partner and determine the next steps.

We make every effort to represent our products accurately.

Minor variations in color, texture, grain, finish, dimensions, or packaging can occur between production runs. Natural materials such as wood, stone, and ceramic naturally vary from piece to piece.

Your product should always materially correspond with its description.

Common Goods products may be fulfilled from different locations, so packaging can vary between products and shipments.

Unless specifically stated otherwise, products may arrive in standard protective or product packaging rather than Common Goods-branded packaging.